IVF1 - Dr. Randy S. Morris M.D

I began care with Dr Morris at age 14, I am now 32 years old. For years I had extremely positive experiences, even while experiencing loss and bad news, the staff and doctors were always compassionate and kind. I recently suffered and failed embryo transfer and when calling back to start next steps I was transferred directly to billing told I owe money (To which I was on a payment plan for) they said they dont do payment plans, weird because on the 15th of each month I see the payment from my bank. They would not work with me to begin my treatment which did I mention was less than 24 hours away and had already placed a $209 medication order. I was told pay in full or we cant help you. Needless to say Im at a loss for words and if a policy of such magnitude was changed all patients should have been made aware. Leaving me in the dark and then telling me when its basically too late either pay or nothing I was and am completely heart broken. No patient should be treated so poorly by the billing department especially in a fertility clinic. Now my embryos are stuck there until I can come up with money to pay off debt because I did speak to 3 different clinics that all do payment plans, I unfortunately chose wrong. Do not end up like me and CHOSE A DIFFERENT FERTILITY CENTER!!!!

Every thing Dr. Morris and his team do is amazing. Procedures, appointments, and correspondence are planned and professional. They care about what they do and it shows in every aspect. Such a wonderful experience... especially since we just celebrated our beautiful daughters first birthday.

Calm and informative.